Contact Us

Whether you've spotted something that needs updating, want to ask about how we rank sweepstakes casinos, or have a question before you sign up anywhere, this is the page for reaching ejcl.org. We read every message and aim to keep our answers as plain and specific as the rest of the site.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not a casino ourselves, we don't run promotions, and we can't process redemptions, verify your identity, or resolve account issues on any operator's platform. What we can do is help you understand the space and point you to where an answer actually lives:

• Questions about how sweepstakes casinos work — the Gold Coins and Sweepstakes Coins model, how prize redemption generally functions, or why availability differs by state
• Feedback on a review, rating, or offer listed on the site, including anything that looks out of date
• Corrections — if an operator's eligible states, age requirement, or promotional terms have changed since we last checked
• General questions about how we assess and rank the platforms we cover
• Suggestions for a sweepstakes casino you think we should be looking at

What to send us for account or payment issues

If your question is about a specific account — a stuck redemption, a verification hold, a missing bonus, or a payment that hasn't arrived — that has to go through the operator directly, since we don't hold your account details and can't act on your behalf. Most platforms list a support contact or help centre in their app or on their own site, usually in the footer or account settings. If you're unsure whether a login, billing, or redemption problem is normal, our Responsible Gambling page has some general pointers, and our Terms and Conditions page explains the boundaries of what this site does and doesn't cover.

What we'll ask you to include

A few details up front save a round of back-and-forth:

1. The name of the sweepstakes casino you're asking about, if it's operator-specific
2. The page or review on ejcl.org you're referencing, if applicable
3. A short description of what you noticed or what you'd like to know
4. Your state, if the question relates to eligibility — since availability and restrictions vary considerably across the US

We don't ask for identity documents, payment details, or anything you'd normally only share with an operator during their own verification process. If a message asks for that, it isn't legitimate correspondence from this site.

How we handle accuracy questions

Sweepstakes casino terms move quickly — welcome offers, eligible states, and redemption rules can all change with little notice. When a reader flags something that looks off, we recheck it against the operator's own published terms before making any edit. We can't confirm live account-level details like a specific redemption timeline or a support ticket status, since that sits with the operator, but we're glad to correct anything about eligibility, coin structures, or promotional terms that's changed since our last review. If you want the fuller picture of how we approach ratings across the sweepstakes casinos we cover, that methodology sits alongside our reviews rather than on this page.

Before you write in

A few things are worth checking first, since they answer a good share of the questions we get:

• Availability is never nationwide — some states restrict or prohibit sweepstakes casinos entirely, and operators decide independently which states they'll serve, so check the operator's own eligibility list rather than assuming
• Participation generally doesn't require a purchase — legitimate platforms offer a free entry route alongside any coin packages, and we can point you to how that typically works, though the exact mechanism is set by each operator's own rules
• Redemption usually involves identity verification, a minimum threshold, and processing time — none of which we can expedite or check on your behalf
• We don't offer legal advice on whether a platform is permitted in your specific state; that depends on your location and the operator's current terms, both of which can change

For background on the site itself — who we are and how we approach this market — see our About Us page.